Course Flexibility

Figure 23.1 Professional judgment determines when AI should and should not be used.

CLUSTER 23 — LANDING PAGE

Teaching When Not to Use AI in Business Communication

Introduction

Responsible AI use includes knowing when not to rely on automation. Some communication situations demand human judgment, sensitivity, or originality.

Situations Where AI Use Is Risky

AI may be inappropriate when:

• Messages involve high-stakes decisions
• Sensitive interpersonal communication is required
• Original reasoning or confidentiality is critical

Figure 23.2 Knowing when not to use AI is a professional skill.

Figure 23.3 Strategic restraint prevents misuse of AI.

Key Takeaway

Responsible AI use includes intentional restraint.